Refund policy

Refund & Return Policy

Last Updated: January 1, 2025

At PetzLifeHouse, your satisfaction — and your pet's — is our top priority. We want you to love every purchase. If you're not completely happy, we're here to make it right.

30-Day Return Window

You may return most items within 30 days of the delivery date for a full refund or exchange. Items must be:

In their original condition (unused and undamaged)
In original packaging with all tags and accessories included
Accompanied by proof of purchase (order number or receipt)

How to Start a Return

Email us at support@petzlifehouse.shop with your order number and reason for return
Our team will respond within 1 business day with a prepaid return shipping label
Pack your item securely and drop it off at any authorized shipping location
Once received and inspected, your refund will be processed within 3–5 business days

Refund Method

Refunds are issued to the original payment method. Please allow 5–10 business days for the refund to appear, depending on your bank or card issuer.

Exchanges

Want a different size or color? We make exchanges easy. Contact us at support@petzlifehouse.shop and we'll ship the replacement once we receive your return.

Damaged or Defective Items

If your item arrives damaged or defective, please email us within 48 hours of delivery with photos. We will send a replacement at no charge or issue a full refund — your choice.