Frequently Asked Questions

Can't find your answer? Email us at support@petzlifehouse.shop — we typically respond within 1 business day.

Are your products safe for pets?

Absolutely. Every product we carry is tested for pet safety, made from non-toxic, pet-friendly materials.

What sizes do your products come in?

Most items are available in multiple sizes. Each product page includes a sizing guide to help you choose the right fit for your pet.

Are your products durable enough for heavy chewers?

Our toy and accessory lines are built to withstand regular play, but no product is fully indestructible. We recommend supervising playtime, especially with new items.

Do your products contain any harmful chemicals?

Never. Our products are free from BPA, phthalates, lead, and other harmful substances commonly found in low-quality pet products.

What is the shelf life of consumable products (treats, supplements)?

Most consumable products have a shelf life of 12–18 months. The expiration date is printed on the packaging.

Can I return a product if my pet doesn't like it?

Yes. We offer a 30-day satisfaction guarantee. If a product isn't a good fit for your pet, contact us for a refund or exchange.

Do you ship internationally?

Currently, we ship within the US only. International shipping is coming in 2025.

Are your products suitable for puppies/kittens?

Some items are designed specifically for adult pets. Each product page notes any age recommendations — check before purchasing for a young pet.